Maple Software Pvt. Ltd, Visakhapatnam,
India, was founded in 1999 to provide high quality transcription
solutions to the growing number of hospitals and physician offices
looking to increase efficiency and contain costs in an ever-changing
healthcare market with emphasis on customized solutions based on the
needs, requirements, and culture of each healthcare organization. By
incorporating integrated training facility and scalable infrastructure
into our operations, we have provided for expansion into related areas
of operation as well as are able to service all our clients’ needs in an
expeditious manner.
Maple has the unique distinction of achieving ISO 9001:2008 Certification from AQA (American Quality Assessors).
Infrastructure
- 10,000 Sq. Ft. state-of-the-art Facility.
- Dedicated high-speed data communication links.
- Highly secure networks.
- Power backup with UPS & standby generators.
- Rapidly scalable infrastructure.
The Markets We Serve (Large & Small)
- Hospitals
- Clinics
- Physician Offices
Please contact shiv@maple-software.com for
Healthcare Documentation Services E-Brochure and/or to learn how you can
gain from our transcription services.
Key Benefits
Resources
Maple understands that the success of any
service provider rests on the quality of manpower that it possesses and
constant upgradation of the skills of its team members. Hence each and
every team member is carefully scrutinized on the grounds of academics,
technical skills, and also most importantly the attitude.
Maple takes pride of the fact that each
and every team member has had a minimum of 15 years of education with
English as the primary language and majority of them having completed
graduation in Life Sciences and some even post graduation before getting
trained in Healthcare Documentation Services.
We also conduct regular orientation
programs to educate our team members regarding different medical
specialities and the advances being made in that field which we may come
across in Healthcare Documentation Services by a Medical Practitioner.
Each team member clearly understands
his/her role in sustaining and improving the clientele by ensuring that
Maple as a team delivers quality output to the client.
Quality
Maple places great onus to maintain consistent quality of 98% and above to each and every report processed by its team members.
Each team member is trained to be quality
conscious, understanding the significance of delivering each and every
report of client satisfactory quality.
We at Maple do not talk of average
accuracies, but talk of accuracy with respect to each report. If in
case, the quality of a report was found to be below 98%, we redo the
report and post it within 6 hours to the client at no cost.
Our unique tracking and auditing system
enables us to grade the performance of each team member and thereby keep
track of the value addition being done by each team member who worked
on a report through different levels of transcription, proof reading,
editing, and formatting.
TAT
Maple takes great pride in its track record of maintaining the agreed upon TAT requirements with its clients.
Our unique protected working interface
has the feature of listing out the TAT requirements of each and every
file and also highlights the time remaining to upload the file within
the stipulated time. Hence, every team member is aware at all times
about the remaining TAT by which the file needs to be processed.
Maple also provides a special feature in
the customized secure web interface it creates for each of its client
through which they can make special TAT request for special needs.
Confidentiality
Maple is HIPAA compliant and gives utmost
priority to maintaining the confidentiality of the patient data that it
utilizes in processing the transcription works.
- Each and every employee is bound by a confidentiality agreement to safeguard the patient data.
- All the data transfer is done through highly secure and HIPAA complaint media.
- We maintain strict physical and electronic surveillance at our facility.
- We utilize authentic firewalls and antivirus software to protect the data from external hackers etc.
- We conduct quarterly HIPAA orientation classes to our team members.
Account Management
Maple delegates a specific team with a
team lead to each of its clients to ensure that the quality is
maintained at all times. The concerned team lead reports to the
Operations Manager, who coordinates with the clients promptly at all
times to take care of the client requirements.
The Operations Manager will oversee the
entire process starting from the receipt of voice files to the delivery
of transcribed documents and in the process monitoring the TAT reports,
internal auditing reports for quality, coordinating between the client
and the team members as required on a day-to-day basis to incorporate
the client feedback and requests, conducting team meetings,
teleconferencing with the client etc.
